New Materials: Materials or equipment may be returned to Professional Discount Supply provided they are returned within 30 days of purchase, and are in good resale condition. Credit for the returned merchandise will be provided either by refund (charge card credit or check) at purchase price – less a restocking charge of 15%, or by the issuance of a credit towards future purchases equal to 100% of the purchase price. The method of credit is determined by customer preference.
Defective materials: Materials deemed to be defective due to circumstances other than freight damage will be refunded at a value of 100% of purchase price. Claims against damage due to shipping are to be handled through the shipping carrier. Please inspect all merchandise as soon as it is received.
Warranty Claims: Claims against defects that occur during the use of a product and after 30 days from date of purchase of the product, should be dealt with through the individual manufacturer’s warranty programs.
Radon Fans: PDS only takes returns of radon fans from certified mitigators under some circumstances. Please ensure you size your radon fan correctly, as it is non-refundable.
Return Procedure: Prior to returning any merchandise call for a Return Materials Authorization. Returns should be shipped freight-prepaid, unless previous arrangements have been made.